COVID-19 FAQs

This page will serve as a resource to our residents, property owners and community partners and will be updated as new and better information is available.

HOUSING CHOICE VOUCHER PROGRAM (HCVP)

APPLICANTS & PARTICIPANTS

Many families work in the service industry and their hours have already been cut in half or more. They are home more and will be using utilities at significantly greater rates. What immediate mechanism is there in place to get the tenant portions and/ or utility allowances adjusted? 

It is our hope that this situation is only temporary and utilities are not severely impacted.  The Mayor has instructed Watershed Management not to disconnect water service due to non-payment for the next 60 days.  Other service providers have offered payment arrangements, etc. during this difficult time.  We recommend that you contact your service provider for further information.

For residents who need their tenant portion adjusted, we will conduct an interim change in accordance with procedures. Impacted families will need to submit an interim change form along with evidence of changes in income to AH once the building re-opens.

For increased utility usage, we may offer a hardship on a case-by-case basis. We will need proof of increased usage and ask that impacted families contact AH once we re-open.

 

I was selected from the waiting list and was required to validate residency preference.  How can I submit documents?

Documents may still be submitted to AH by Mail, Fax, or Email during this time period:

We will provide extensions on the receipt of documents.

 

I am currently in the initial eligibility process.  How can I submit documents to determine if I am eligible to receive a voucher?

Documents may still be submitted to AH by Mail, Fax, or Email during this time period:

We will provide extensions on the receipt of documents.

 

My recertification packet is due before AH re-opens.   How can I submit documents to complete the recertification process?

Documents may still be submitted to AH by mail, email or fax during this time period:

We will provide extensions on the receipt of documents.

 

How will missed appointments, due to the building being closed, be handled?

All appointments will be rescheduled after the office re-opens.  You will receive a notification with a revised date and/or time.

 

What do I do if my hours have been cut, or if I lost a job as a result of COVID-19?

Once the office reopens, please submit an interim request form with evidence of the job loss or reduction in hours.

 

How can I get a voucher extension?

Once the office reopens, please submit a voucher extension request form.

 

What happens to my Informal Review/Informal Hearing Appointment?

All Informal Review/Informal Hearing Appointments will be rescheduled once the building re-opens.

 

I received a Proposed Termination Notice but I cannot request a hearing because the building is closed.  What should I do?

The compliance team will honor all requests for hearings, for proposed terminations, which were issued from February through March, even if the 10 business days’ time period has passed.

 

I receive an eligibility denial letter, what should I do?

The compliance team will honor all requests for informal reviews that were issued from February through March, even if the 10 business days’ time period has passed.

 

How do I submit additional information for my criminal background screening?

You may submit your documentation once the building reopens.  We will accept supporting documents through the end of April for criminal background screenings.

 

How do I submit a request for a file review?

The request should be submitted via email to HCComplianceMailbox@atlantahousing.org. The file review will be scheduled once the building is re-opens.

 

 

PROPERTY MANAGERS AND LANDLORDS

What about units in abatement that have the repairs done and need to be re-inspected?

We ask that all re-inspection requests be submitted via the landlord portal.  If a re-inspection has already been requested prior to the abatement date, AH will remove the abatement in order not to impact the April 1st payment. We will revisit these units for re-inspection and verify the completion of repairs once the office re-opens and are back to full capacity.

 

What is AH doing in regards/response to inspections and abatements?

All inspections, other than emergency inspections that impact the immediate health and safety of the resident, will be delayed until further notice.  Any units that have open, failed inspections with future abatement dates, will not be abated during this period and extensions will be granted upon return to normal business.

 

Is the city going to pay the rents for tenants who are experiencing a loss of income and can’t pay?

The mayor’s executive order was a call on governmental partners to place a moratorium on evictions, not private property owners, however, we ask that you work with your tenants, including AH tenants, on an individual basis with regard to their portion of rent during this difficult time. Currently, there is no plan for the city or AH to pay a tenant’s portion of their rent.

 

Many families work in the service industry and their hours have already been cut in half or more. They are home more and will be using utilities at significantly greater rates. What IMMEDIATE mechanism is there in place NOW to get the tenant portions and/ or utility allowances adjusted? 

It is our hope that this situation is only temporary and utilities are not severely impacted.  The Mayor has instructed Watershed Management not to disconnect water service due to non-payment for the next 60 days.  Other service providers have offered payment arrangements, etc. during this difficult time.  We recommend that you contact your service provider for further information.

For residents who need their tenant portion adjusted, we will conduct an interim change in accordance with procedures. Impacted families will need to submit an interim change form along with evidence of changes in income to AH once the building re-opens.

For increased utility usage, we may offer a hardship on a case-by-case basis. We will need proof of increased usage and ask that impacted families contact AH once we re-open.

 

Is Atlanta Housing going to pay the unpaid rent portions from the tenants who are delinquent?

No, we will not pay delinquent rent.  Again, we ask that you work with all tenants, not just AH tenants, on an individual basis in regards to covering their portion of rent during this difficult time.  If a family has experienced a job loss, or change in income, they should contact us after the building re-opens.

 

Can tenants in the move process be granted extensions (after already receiving one or more extensions) so the landlord can be paid after the 3/31/2020 move out date, before the check run?

Yes, in most cases AH can provide extensions to families who are in need.  If a family remains in the unit, after 3/31/2020, we will follow our normal process by extending the contract if agreed upon by both the participant and landlord.  The agreement needs to be in writing and can be sent to HCProgramMovesMailbox@atlantahousing.org.